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Contact Us

Whether you’re new to Positive Financial Services and want to know more, or an existing customer wanting some information on your account, we’d love to hear from you.

Life’s too short to live under a cloud of bad debt decisions. So get in touch with the Positive Financial Services team today.

There’s absolutely nothing to lose.

Positive Financial Services
Australian Credit Representative Number 427496
Head Office: Level 6, 54 Miller St, North Sydney NSW 2060
Telephone: (02) 8004 2222
Email:info@positivefinancialservices.com.au

 

General Enquiries


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Compliments and Complaints

Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right as quickly as possible. We view complaints as a valuable source of feedback and as a learning opportunity.

Equally, things can often go right and we value any feedback from you on how we may have met your expectations. If we are doing something right we want to know about it, so we can continue to do it!

We’ll do all we can to resolve your complaint by the end of the next business day. If we can’t do this, we’ll write to you within five working days to tell you what we’ve done to resolve the problem, or acknowledge your complaint and let you know when you can expect a full response. We’ll also let you know the name and contact details of the person dealing with your case.

Where to provide your feedback

You can contact us at:

Head Office: Level 9, 504 Pacific Highway, St Leonards, NSW 2065
Telephone: (02) 8004 2222
Email:info@positivefinancialservices.com.au

If you are not happy with our response

If we haven’t issued our ‘final response’ within 45 days from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Credit & Investments Ombudsman (CIO) for an independent review. They will however only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
Credit & Investments Ombudsman
PO Box A252, Sydney South NSW 1235.
Tel: 1800 138 422.
Web: www.cio.org.au.